Shipping

Shipping Time: Orders are usually processed and shipped within 7 days from placing the order.

Shipping Charges: We offer free shipping on all orders PAN India. Please note that we do not offer free shipping on international orders and returns.

Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.

Returns

Return Policy: We offer a 7-day return policy for all unused, undamaged and unworn items, no questions asked. We reserve the right to process refunds after checking the returned items. In case you have purchased a moondrop product from anywhere other than the moondrop website, the return policies of your source of purchase shall apply. Any shipping charges (if paid) at the time of placing the order are non refundable in case of returns.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn’t include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.

Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse (which may take up to 7 days from the date of receipt at the Company’s warehouse/store).

Return Process: You can initiate a return request from our website. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.

In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer’s refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewelry to our address and will receive Rs.70 towards shipping charges with their refund.

In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team at contact@moondrop.co for assistance within 24 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision.

For more detailed TnCs, please refer to our Terms of Service page: https://www.moondrop.co/pages/terms-of-service.

International Ordering and Shipping Policy

What are the shipping charges on International orders?

Our international orders are shipped using Shiprocket and  to a limited number of countries and pin codes. The charges for shipping and any duties to be bourned by the customer and purchaser will be informed for the same once the order has been placed via email.

You will receive a tracking id on the registered email and will be updated in your order details page from our team once the order is dispatched.

What is the shipping and order handling time?

Delivery Timeline

• All international orders take 5-8 business days to be processed.
• Once shipped, it will be delivered within 8-17 days depending on the destination country.

DELAYED DELIVERY 

Once the package is shipped from our address, we are dependent on our courier partners for delivering the product. Any delays due to courier partner network issues etc are out of our control. We will raise the ticket for the same to help speed up the resolution but will not be responsible delays caused by the courier partner.

Please reach out to us at contact@moondrop.co for any delivery related issues.

How do international duties and taxes work?

Shipping charges will be automatically calculated at checkout along with the selected products in the cart.

Any customs duty charges are the sole responsibility of the buyer while receiving the order. Kindly check your country guidelines for custom duty charges.

 

What payment options are available on moondrop?

Currently, we accept All Credit cards, Debit cards and UPI..

Can I cancel or return my international order?

No cancellations, returns or exchanges. 

If you received a damaged or wrong product, kindly reach out to us at contac@moondrop.co within 24 hours of receiving the order.

Our team will respond within 24-48 business hours to help you out.